Optima's Privacy Policy

Who we are

We are Optima Connect

We're registered as Optima Value Group Limited, a company incorporated in Scotland (Company Number SC277039) whose registered office is at Easter Dalry House, 3 Distillery Lane, Edinburgh, EH11 2BD. Our website address is: www.optimaconnect.co.uk.

What data we collect and why we collect it

Personally Identifiable Information

Our website does not collect any Personal Data from our users. If you have provided your Personal Data to us for use in a Client Satisfaction Survey, we are committed to protecting this data, and will handle it in line with UK data privacy law. We will not share your Personal Data with anyone.

We request Personal Data in Client Satisfaction Surveys only so that we know who provides the feedback. We need this data to help us improve the services we provide.

We may also process Client Satisfaction Survey results data to create anonymous and aggregated survey responses. This anonymous or aggregated data may be used for historical, statistical, business planning or marketing purposes.

We will ask for your written consent before using your Personal Data for any other purpose.


Our website uses cookies to enhance the performance of our site. Cookies are small text-only files and contain no Personal Data.

We use cookies primarily so that our website’s analytics work properly. This helps us understand when we have returning users allows us to spot trends in how users interact with our site. In turn, this helps us work out where we might need to improve the user experience or strengthen the content. Our goal is always to make our website more relevant and helpful for users. Some elements of our website also use cookies to enable them to function correctly.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles etc.). Embedded content from other websites behaves in exactly the same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

Cookies from our website will automatically be deleted after a duration of 90 days.

Personal Data supplied to us for Client Satisfaction Surveys will be deleted after a duration of eighteen months.

What rights you have over your data

At any time, you can request to receive an exported file of the Personal Data we hold about you, including any data you have provided to us. You can also request that we erase any Personal Data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We use Google Analytics for the purposes of improving our website, this includes: monitoring aggregate metrics such as total number of visitors, traffic to individual pages, and demographic patterns; and monitoring device usage. We use Survey Monkey for our administering our Client Satisfaction Survey.

Contacting us

If you have any questions about Optima Connect's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

You can email us at: hello@optimaconnect.co.uk
Call us on: 0131 272 2704
Or write to us at: Optima Connect, 3 Distillery Lane, Edinburgh, EH11.

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